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FAQ

  WHAT IS A 3DSCANPRO SPACE ?

A 3DScanPro Space is a complete, three-dimensional representation of a real-world location created from 2D (RGB) imagery and 3D data from the 3DScanPro Pro or Pro2 3D Camera. A 3DScanPro Space can be navigated on a desktop or mobile web browser, and in virtual reality through a Samsung Gear VR, Google Cardboard, or Google Daydream.

Combined with seamless hosting and our web player called 3D Showcase, 3DScanPro Spaces create a complete 3D media ecosystem for businesses to leverage 3D models of real places for many purposes-property marketing, construction, facilities management, and news/entertainment.

  WHAT IS THE 3DSCANPRO 3D MEDIA PLATFORM ?

The 3DScanPro 3D Media Platform is a full-stack, end-to-end 3D content creation and distribution platform. It enables anyone to easily capture, edit, and share 3D models of real-world places.

Our platform includes the 3DScanPro Pro2 3D Camera ($3995) and 3DScanPro Cloud service plan (starting at $49/month). With a 3DScanPro Cloud subscription, you get access to:

  • Powerful 3D data processing pipeline
  • Tools to enhance, embellish, and enrich your 3DScanPro Space (Workshop)
  • 3DScanPro Capture app for iPad (to operate the 3DScanPro Pro2 3D Camera)
  • Fully hosted, embeddable web player (3D Showcase)
  • Offline access to all of your Spaces via 3D Showcase for iOS
  • Additional services like 2D Schematic Floor Plans ($14.99/Space), virtual reality, and more!
You can still experience 3DScanPro Spaces on web or mobile without a camera or cloud plan:
  • Our public gallery of 3D and virtual reality Spaces (VR compatible with Gear VR, Google Cardboard, and WebVR-ready browsers).
  • 3D Showcase for iOS (explore public Spaces offline in a native iOS app)

  WHAT IS THE 3DSCANPRO CLOUD ?

The 3DScanPro Cloud is a powerful platform for processing 2D and 3D data into interactive 3D environments, hosting/editing/organizing your Spaces, and sharing them with the world.

By subscribing to a 3DScanPro Cloud Plan, you get access to:
  • Powerful vision processing algorithm that takes care of everything from 3D alignment to white balancing
  • Fast, reliable hosting so your Spaces are available anywhere and load quickly, even on mobile devices
  • 3D Showcase web player, constantly updated with enhanced features and kept compatible with all major browsers
  • Workshop editor to refine your Spaces, add tags and labels, create guided tours, and collect 2D snapshots for galleries
  • Cloud account and Space management portal to manage users and privacy
For a complete system overview, see the Cloud User Guide.
  DO I GET ANY OTHER ASSETS FROM MY 3D SPACE ?

Yes!

Depending on your needs, you can use a 3D Space to generate 2D print and digital photography, video, and more.

If you’re familiar with 3D modeling software, you can also download an OBJ file with the 2D/3D data. Construction and engineering customers can also export colored, registered point clouds and reflected ceiling plans via our beta program.

  WHAT HAPPENS WHEN YOU RELEASE NEW FEATURES OR FUNCTIONALITY? WILL I HAVE TO UPGRADE ?

We are always working on new innovations and advancements to help our customers get greater value from our platform and their 3DScanPro Pro2 3D Camera. These can be innovations in hardware (the technology of capturing a location) or software (processing the raw data into a useful, realistic 3D Space).

By offering a SaaS (software as a service) solution, we can make frequent updates to the infrastructure and code that benefits all of our customers, with little customer action at all. With a SaaS solution, 3DScanPro can make new features and bug fixes available to everyone without having customers go through an upgrade process. New features and functionality are frequently backwards-compatible with 3DScanPro Spaces that you have already created.

  HOW DO I GET A 3DSCANPRO SPACE? WHAT IF I DON’T WANT TO SCAN IT MYSELF ?

There are two ways that anyone can start generating immersive 3D content with 3DScanPro.

1) You can either purchase a 3DScanPro Pro2 3D Camera and Cloud Plan and create and manage your own content (a great solution if you’re creating many Spaces, manage many properties, or want to provide scanning as a service).

2) You can hire a local 3DScanPro Service Partner to scan locations for you. We do not set pricing for our Service Partner Network. Members typically charge based on square footage and local market rates for visual media. Fill out this form to get an obligation-free quote.

The ideal solution depends on your use case - and we’re happy to help you decide! Reach out

  HOW MUCH DO 3DSCANPRO SERVICE PARTNERS CHARGE FOR A SCAN ?

3DScanPro Service Partners are third-party companies who independently charge their own rates based on their local markets. To be connected with a local 3DScanPro Service Partner, please fill out this form.

DOES THE PRO2 3D CAMERA HAVE A WARRANTY? The 3DScanPro Pro2 3D Camera has a warranty for one year under normal use. For warranty details, please refer to the Terms of Sale.

  HOW DO I CREATE A 3DSCANPRO SPACE ?

Creating a 3DScanPro Space is easy with the 3DScanPro Pro2 3D Camera:

  1. 1. Mount the 3DScanPro Pro2 3D Camera on a tripod. Connect your iPad to the camera's internal WiFi network.
  2. 2. In the Capture app on the iPad, press Scan. The camera will automatically rotate 360 degrees. Each scan takes about 60 seconds to complete. This includes scan, transfer, and alignment.
  3. 3. When the scan is complete, you’ll see a top-down preview in the app. This shows you what you’ve already scanned. Black areas are places you should scan more to “fill in” the 3D data.
  4. 4. Once you’ve scanned the entire property, connect your iPad to the internet and upload to 3DScanPro Cloud for processing.
  5. 5. In a few hours, your complete, immersive 3D Space will be in your account, ready to edit (set Start Position, add Mattertag ™ Posts, create a Highlight Reel, etc). You can also share it by embedding on your website, sharing a URL to social channels, or share on your MLS, or send to your colleagues directly.
Learn more about how to scan your first model.

  DO I NEED SPECIAL TRAINING TO USE THE PRO2 3D CAMERA ?

No! You do not need to be a professional photographer or technician to use it — the 3DScanPro Pro2 3D Camera is designed to be easy to use for all. Learn how to use the 3DScanPro Pro2 3D Camera with ten easy steps or watch an easy how to scan video.

  IS SPECIAL LIGHTING REQUIRED?

Unlike typical photography, no special lighting is required with the 3DScanPro Pro2 3D Camera. We use high dynamic range (HDR) to balance light levels so the Space looks balanced and consistent.
Our completely automated vision processing pipeline also performs white balancing, color correction, and automatic panorama stitching so no image post-processing is required on your part.

  CAN I CAPTURE OUTDOOR AREAS ?

Yes!

The 3DScanPro Pro2 3D can capture exterior areas with 360° Views. 360° Views are spherical 2D panorama images that users can view in all different directions. 360° Views can be seen through 3D Showcase along with the rest of your 3D Space. However, a 360º View is not aligned like a normal scan.
Because direct sunlight can interfere with a normal 3D Scan, we recommend using 360° Views for outdoor or sunny areas. Learn more about 360° Views.
Creating 3D Scans while outside (such as creating a path to a guest house) is not supported. However, some 3DScanPro users have had success scanning gardens and patios when there is no direct sunlight (such as at dawn or dusk). Learn more.

  HOW MUCH IPAD STORAGE IS REQUIRED TO SCAN A TYPICAL PROPERTY ?

A typical residential house takes about 50 scans and 450 MB of space on your iPad. Once a scan job is uploaded to our servers for processing, you can delete it from your iPad. However, we recommend keeping the scan data as long as possible in case you need to add scans or change markings and then reupload.

We recommend you purchase the biggest iPad (most amount of storage) that you can. Learn more about when to delete scan data.

  IN ADDITION TO THE 3DSCANPRO PRO2 3D CAMERA AND 3DSCANPRO CLOUD SERVICE PLAN, WHAT OTHER EQUIPMENT WILL I NEED ?

To operate the 3DScanPro Pro2 3D Camera, you will need a supported iPad with enough storage for all the models you create. You will also need a tripod suitable to hold 10 lb (4.5 kg), and a compatible quick release clamp (the camera comes with a built-in quick release plate). We also recommend a camera carrying bag, but it is not required. Learn more about necessary equipment.

  HOW LONG DOES IT TAKE TO SCAN A TYPICAL HOME ?

On average, it takes about 38 minutes to scan a typical 2,000 square feet (186 meters squared) single-family home with the 3DScanPro Pro2 3D Camera. Scan time can vary based on (1) the complexity of the property and (2) your intended use of the 3D space. Both of these factors influence how many scans you should take, which in turn means how long you spend on-site. For example, heavily occluded spaces like MEP (Mechanical, Electrical, Plumbing) rooms require more dense scanning to gather lots of 3D data. Wide open commercial real estate spaces like an empty factory take less scans, but have their own unique set of problems. Learn more about how long it takes to scan.

  IS THERE A LIMIT TO THE NUMBER OF SCANS IN A SPACE? WHAT IS THE MAXIMUM SCANNABLE PROPERTY SIZE ?

3DScanPro models up to 200 scans can be processed successfully. This is more than enough for most residential properties — 200 scans can typically cover about 10,000 square feet (930 meters squared).
Models larger than 200 scans can be uploaded, but are not guaranteed to process successfully. Learn more. For large properties (such as multiple floors of a commercial building) divide into regions and create a separate 3DScanPro model for each region. Then link the regions together to create a cohesive navigation experience. Learn more. For billing purposes, a Standard Space consists of 3 to 100 scans (including 360º Views), and costs $19 to process. You are charged only after you have used up your free monthly processing credit. 3DScanPro Spaces that are 101+ scans (including 360˚ Views) cost $38 to process. However, they are counted as single Spaces for hosting purposes. Learn more.

  HOW DO I KNOW WHERE TO PLACE THE CAMERA? HOW FAR APART SHOULD SCAN POSITIONS BE ?

Scan positions are generally 5 to 8 ft (1.5 m to 2.5 m) apart and within a line-of-sight of a previous scan. Learn how to scan in 10 steps. Learn more about best practices when scanning.

  DO I NEED TO STITCH THE PANORAMAS TOGETHER WHEN I’M FINISHED SCANNING ?

No! Unlike 360º photospheres which require manual alignment and manual measurements to create a complete walkthrough experience, 3DScanPro is a completely automated system. Because we capture real 3D data in addition to 2D photography, we are able to create a complete, finished 3D Space without any manual work at all. This is a quantum breakthrough in 3D capture technology, and sets us apart from “virtual tour” technology based on 2D photography alone.

  CAN I USE 3DSCANPRO SPACES IN CAD SOFTWARE LIKE REVIT ® OR RECAP ™ ?

Yes! You can download an industry-standard OBJ file from any Space. This contains both the 3D mesh and textures from the space. If you are using your 3D data for modeling, you can also retrieve a colored point cloud generated from your 2D and 3D data. Download example meshes and point clouds from three different spaces.

  HOW MUCH DOES 3DSCANPRO COST ?

There are several ways to get 3DScanPro for your real-world places,. The most effective and economical option depends on your needs. The 3DScanPro Pro2 3D Camera costs $3995 plus a monthly or annual Cloud Plan subscription. Cloud Plans range from $49 to $149/month, depending on the number of Spaces you create each month. Each new Space incurs a one-time $19 processing fee. However, each Cloud Plan also includes some free processing credits, depending on the plan size. For example, if you are on the Basic Cloud Plan ($49/month with 3 free Spaces), and you create 5 Spaces in a month, your bill will be $87 ($49 + $19 Processing * 2 Spaces). Learn more about how 3DScanPro billing works. See our pricing in £ Great Britain pounds.

  HOW MANY SPACES CAN I HOST IN MY CLOUD ACCOUNT ?

Your Cloud Plan determines the number of Spaces you can host at one time. You can get a monthly or annual subscription, and can upgrade at any time. See all of our available cloud plans. Once you are finished using Spaces, you can delete them from your account so that they no longer count toward your hosting total. If you need to host more than 300 Spaces at a given time, you can contact us to purchase additional a la carte hosting.

  HOW MANY COLLABORATORS DO I NEED ?

Each Cloud Plan comes with a number of Collaborators - users you can add to your account who will be able to do things like upload Spaces for processing, edit Spaces, and create schematic floor plans. See our current plans. Not everyone who uses your Spaces needs to be a Collaborator. For example, when your Space is set to Public, anyone can view it and visit the Cloud page to download 2D Snapshots. Typically you only need Collaborator accounts for members of your team, or for clients who want to edit their own Spaces directly.

  CAN I USE MULTIPLE CAMERAS WITH A SINGLE 3DSCANPRO CLOUD SUBSCRIPTION ?

Yes! In fact, you can use any 3DScanPro Pro2 3D Camera to scan. Just make sure you are logged into the correct Cloud account on your iPad before you upload. Learn more.

  CAN I CHANGE MY 3DSCANPRO CLOUD SUBSCRIPTION LATER ?

Yes! You can change your subscription level at any time. Changes can must be made at least 3 business days before your next billing period to go into effect for that period.

  WHAT IS 3DSCANPRO WORKSHOP ?

3DScanPro Workshop is a web application within 3DScanPro Cloud for editing your 3DScanPro Spaces. Here’s a few things you can do in Workshop:

  • Capture 2D photography
  • Create a Highlight Reel and Guided Tour
  • Use Mattertag™ Posts to provide contextual descriptions and link out to additional information or resources
  • Take 3D measurements
  • Refine Spaces for use in virtual reality
  • Add descriptions, contact information, and room labels
For a complete feature list, watch the overview video >

  CAN I EXPORT 2D PHOTOGRAPHY FROM A 3DSCANPRO SPACE ?

Yes!
Using 3DScanPro Workshop (our 3D media editor) you can capture 2D photography in several resolutions for use in online photo galleries. If you captured the Space with the Pro2 camera, you can use these 2D snapshots for print purposes too. Check out a sample gallery Here's some examples of what's possible with just digital-only snapshots.

  CAN I USE MY SPACES TO CREATE VIDEOS ?

Yes! With free screen capture software and some simple video editing experience you can create engaging walkthrough videos of your 3DScanPro Space to use for additional marketing. Here's an example:
See more examples.

  CAN I HIGHLIGHT KEY FEATURES, MAKE PUNCH-LISTS, OR ADD OTHER INFORMATION TO MY SPACES ?

Yes!
With Mattertag™ Content, you can annotate your 3D Spaces with helpful descriptions, call-outs, prices, or links to other resources like spec sheets, punchlists, or additional information. These are linked to real points in your 3D model. Learn more about Mattertag ™ Content &Mattertag ™ Posts.

  WHICH BROWSERS ARE COMPATIBLE WITH 3DSCANPRO 3D SHOWCASE ?

3DScanPro 3D Showcase works on any browser that supports WebGL - the modern standard for 3D content on the web. To check if your browser supports WebGL, please visit get.webgl.org. Got issues? Visit the 3D Showcase System Requirements article on the Help Center.

  HOW DO I EMBED 3DSCANPRO 3D SHOWCASE IN A WEBSITE ?

Embed 3D Showcase the same way you embed a YouTube video with a simple iframe. You can add it yourself, or ask your webmaster to add it for you. Embedding a Space is straightforward and similar to embedding a YouTube video. Here is a sample embed code for a 3DScanPro Space:

  CAN 3DSCANPRO SPACES BE VIEWED ON VIRTUAL REALITY SYSTEMS ?

Yes! 3DScanPro VR is currently available for free on a variety of virtual reality systems,
including:

  • Samsung Gear VR
  • Google Daydream (through WebVR)
  • Google Daydream (through WebVR)
Any new 3DScanPro Space you create can be viewed in virtual reality for free. The vast majority of existing spaces have already been converted into VR as well. Learn more about VR.

  CAN I CREATE FLOOR PLANS FROM MY SPACES ?

Yes, you can order black-and-white Schematic Floor Plans for your Spaces for only $14.99. An account administrator must enable this feature first. Then you can order directly from the Space Detail Page. Learn more about Schematic Floor Plans.

  IS AN API OR SDK AVAILABLE FOR 3DSCANPRO ?

We plan to release a developer platform soon for third-party developers to create applications based on 3DScanPro technology. The developer platform is currently in the early stages of development and we will keep you updated. Contact us to let us know you're interested.

  CAN I HOST MY SPACES LOCALLY ?

Yes!

Currently we do not offer a local hosting solution, nor is one on our immediate roadmap. We believe that a SaaS (Software as a Service) model with a centralized cloud hosting strategy is better for both you and for us, since we can offer frequent updates, efficient deployment, and improved support. Because of these benefits, a SaaS solution outweighs the advantages of local hosting.

  WHAT HAPPENS WHEN YOU RELEASE NEW FEATURES OR FUNCTIONALITY? WILL I HAVE TO UPGRADE ?

We are always working on new innovations and advancements to help our customers get greater value from our platform and their 3DScanPro Pro2 3D Camera. These can be innovations in hardware (the technology of capturing a location) or software (processing the raw data into a useful, realistic 3D Space).

By offering a SaaS (software as a service) solution, we can make frequent updates to the infrastructure and code that benefits all of our customers, with little customer action at all. With a SaaS solution, 3DScanPro can make new features and bug fixes available to everyone without having customers go through an upgrade process. New features and functionality are frequently backwards-compatible with 3DScanPro Spaces that you have already created.

  HOW DO I GET A 3DSCANPRO SPACE? WHAT IF I DON’T WANT TO SCAN IT MYSELF ?

There are two ways that anyone can start generating immersive 3D content with 3DScanPro.

1) You can either purchase a 3DScanPro Pro2 3D Camera and Cloud Plan and create and manage your own content (a great solution if you’re creating many Spaces, manage many properties, or want to provide scanning as a service).

2) You can hire a local 3DScanPro Service Partner to scan locations for you. We do not set pricing for our Service Partner Network. Members typically charge based on square footage and local market rates for visual media. Fill out this form to get an obligation-free quote.

The ideal solution depends on your use case - and we’re happy to help you decide! Reach out

  HOW MUCH DO 3DSCANPRO SERVICE PARTNERS CHARGE FOR A SCAN ?

3DScanPro Service Partners are third-party companies who independently charge their own rates based on their local markets. To be connected with a local 3DScanPro Service Partner, please fill out this form.

DOES THE PRO2 3D CAMERA HAVE A WARRANTY? The 3DScanPro Pro2 3D Camera has a warranty for one year under normal use. For warranty details, please refer to the Terms of Sale.

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